PRIMARY DUTIES AND RESPONSIBILITIES:
Consult with Practice Owner Veterinarians on medical protocols to promote growth and
utilization of IDEXX products, services and medical testing.
Represent IDEXX to customers and academia which may include hosting seminars and
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continuing education sessions on company products to key influencers at Clinics, University
and Veterinary Schools, and other venues.
Partner with Sales Force and other IDEXX areas as needed. Collaborate with internal teams,
providing technical support to sales and marketing, technical training, market trials, and other
applicable technical activities.
Proactively support the company’s products through assisting, creating and reviewing
technical materials and presenting technical subjects to a variety of audiences. May assist and
write technical documents and/or provide input and approval oversight on marketing and field
selling materials.
Provide support to IDEXX Training Department, creating written materials, presentations, and
conducting training sessions as appropriate.
Handle customer (veterinary and end-user) questions providing technical advice and following
through on product complaints.
MINIMUM QUALIFICATIONS:EDUCATION :
Doctor of Veterinary Medicine (DVM) required.
REQUIRED SKILLS AND ABILITIES:
Solid knowledge of current topics and issues in clinical veterinary medicine.
Seasoned business and medical professional.
Excellent communication and interpersonal skills with the ability to effectively and appropriately influence others.
Strong facilitator, able to resolve conflict through mutual understanding and respect.
Excellent customer service and business relationship-building skills required.
Professional maturity, adaptability and responsiveness to employee, customer and peer needs or concerns.
Strong business acumen, including specific knowledge of products and services sold.
Strong problem-solving and decision-making skills with the willingness and ability to work collaboratively with others in a matrix environment.
High integrity and honesty to keep commitments to Employees, Customers and the Company.
Goal oriented, with drive, initiative and passion for business and team excellence.
Ability to organize and prioritize.
A service-oriented attitude.
Computer proficiency in Microsoft PowerPoint, Excel and Word
Good Level of English.
PHYSICAL DEMANDS:
Extensive travel up to 75%
Extended hours may be required
Moderate sitting, phone and computer use WORK ENVIRONMENT:
General office environment.
Office or remote/home office environment.
Visits to Veterinary Clinics.
Two days off in a week
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