Job title: Supply Chain Business Partner, TMS Tactical Customer Engagement
- Location: Bangkok, Thailand
- 10% of travel expected and remote engagement for some Malaysian customer groups
- Job type: Permanent
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About the job
Our Team:
To work in a matured and seasoned Supply Chain team covering Biopharma portfolio of Thailand, Malaysia, and Singapore markets, the TMS SC Tactical Customer Engagement Lead is being developed as customer facing roles to support the ambition ‘Growing Capabilities’ to Gartner 4 Maturity Level which is a customer engagement oriented model to maximize customer satisfaction and boost joint value creation.
Main responsibilities:
You will be accountable for Supply Chain Tactical Customer Engagement with top segment of customers for supply chain collaboration strategy on Simplification & Digitalization, joint scorecards & cost to serve improvements, coordinating all internal & external stakeholders. You will work in close collaboration & complementary to Trade Key Account Management (KAM) team.
- Act as supply chain focal point for KAM top customers
- Partner with KAM for regular customer visits, supply chain operational meetings and joint plans with focus on mutual KPIs
- Conduct both reactive & proactive service communications on supply situation
- Define ‘Service Plans’ along with Trade: tailored priority service (Allocation, Return, Delivery…) and drives service levels & satisfaction of customers
- Orchestrate end to end customer fulfilment process
- Support the continuous improvements on customer ordering profile and simplification
- Consolidate customer forecast into a future order commitment to improve demand planning and drive sales growth
- Collaborate with Global Customer Fulfilment CoE to drive local execution of global strategy, share local best practice & adopting best practice seen elsewhere and agree targets for value-creation & satisfaction
About you
List here ideally the must-haves criteria to be successful on the role. Don’t forget: the less criteria you will request, the more diverse candidates you will get in the pool.
- Experience: Demonstrated ability to develop and implement customer care plans and initiatives; account management experiences preferred.
- Soft skills: Knowledge on Trade, Customer Service, Business, and Logistics; Communication and Negotiation competencies; Stakeholder Management skills; change management mindsets
- Technical skills: Proficiency in the Microsoft Office suite of products. Able to work with data, drive business value analysis and KPIs
- Education: Bachelor’s degree and above
- Languages: native speaker of Thai and business professional of English
Sanofi Behaviors and Skills
This position is required to demonstrate behaviors such as Stretch, Put the interest of the organization, Act in the interest of our patients and customers and Take Action. During the interview we will also be asking for examples of skills such as Strategic Thinking, Result Orientation, People Leadership (if applicable), Relationship and Influence.
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
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At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
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